Terms of Service

Effective Date: 2026-07-10 · Last Updated: 2026-07-10 · Version: v1.0

1. Acceptance of these Terms

• These Terms of Service ("Terms") form a legally binding agreement between you ("User") and Cloura Team ("Cloura").
• They govern access to and use of the Cloura mobile application (iOS/Android), website (https://clourastyle.com), and related services ("Service").
• By using the Service, you agree to these Terms, the Privacy Policy, and confirm you are at least 13 years old (or 16 where applicable).
• If you do not agree, do not use the Service.

2. Definitions

• Account: User account for Service access.
• Content: Data, text, or images (e.g., clothing photos) uploaded by you.
• AI Output: Outfit recommendations, descriptions, and classifications generated by the Service's AI.
• Subscription: Paid, recurring access to premium features via App Store or Google Play.

3. Eligibility and Account Registration

• Service is not for children under 13 (or 16 where applicable).
• Account creation requires a valid email, Sign in with Apple, or Sign in with Google.
• Users must provide accurate information, keep credentials confidential, and report unauthorized use to cloura.support@gmail.com.

4. Licence to use the Service

• Cloura grants a personal, limited, non-exclusive, non-transferable, revocable licence for personal, non-commercial use.
• Prohibited actions include copying, modifying, reverse-engineering (except as permitted by law), reselling, building competing products, or using automated means (except documented APIs).

5. User Content and Acceptable Use

5.1 Ownership

You retain all ownership rights in your uploaded Content.

5.2 Licence you grant to us

• You grant Cloura a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display Content solely to operate and improve the Service.
• This licence ends upon Content or Account deletion (with a 30-day backup retention period).
• Cloura will not use your Content to train general-purpose foundation models.

5.3 Prohibited use

Prohibited uses include uploading exploitative images of minors, images of identifiable individuals without consent, engaging in harassment or hate speech, transmitting malware, impersonation, or interfering with the Service.

6. Artificial-Intelligence Features and Disclaimers

• The Service uses third-party AI models (Google Gemini for image recognition, Gemini 2.5 Flash for recommendations).
• AI Output is "AS IS" for informational and entertainment purposes only and is not professional advice.
• AI Output may be inaccurate, incomplete, or biased, and users are solely responsible for evaluating and acting on it.

7. Subscriptions, In-App Purchases, and Billing

7.1 Free and paid features

Some features are free; others require a paid Subscription ("Premium Features").

7.2 Apple App Store purchases

• Payment is charged to Apple ID at purchase confirmation.
• Subscriptions auto-renew unless turned off at least 24 hours before the period ends.
• Manage subscriptions and auto-renewal in Apple ID Account Settings.

7.3 Google Play purchases

• Payment is charged to Google Play account at confirmation.
• Subscriptions auto-renew unless cancelled at least 24 hours before renewal.
• Manage and cancel through your Google Play Account.

7.4 Subscription management is on the Platform

• Cloura does not control billing for App Store or Play Store Subscriptions; cancellations, refunds, and payment changes are handled by the respective platforms.
• Cloura uses RevenueCat for subscription-status events.

7.5 Refunds

• Apple App Store: Requests go to Apple at reportaproblem.apple.com. Cloura cannot issue refunds for App Store purchases.
• Google Play: Refunds follow Google's policy at support.google.com/googleplay/answer/2479637.

7.6 Price changes

Cloura may change Subscription prices with at least 30 days' notice for increases.

8. Intellectual Property

The Service, including software, "Cloura" name/logo, designs, and materials (excluding User Content), is the property of Cloura Team or its licensors.

9. Third-Party Services

The Service interoperates with third parties (e.g., Sign in with Apple/Google, AI providers, RevenueCat). Use of these services is governed by their own terms and privacy policies.

10. Term and Termination

• Terms remain in effect while using the Service.
• Users can delete their Account via Settings or by emailing cloura.support@gmail.com.
• Cloura may suspend or terminate access for material breach, legal requirements, or Service discontinuation (with 30 days' notice where practicable).
• Upon termination, the right to use the Service ends, and Content may be deleted.

11. Disclaimers

The Service and AI Output are provided "AS IS" and "AS AVAILABLE," without warranties of any kind. Cloura does not warrant uninterrupted, secure, or error-free service, or accurate AI Output.

12. Limitation of Liability

Cloura is not liable for indirect, incidental, special, consequential, or punitive damages. Total cumulative liability will not exceed the greater of (i) amount paid in the 12 months preceding the claim or (ii) USD 100.

13. Apple-Specific Terms (App Store users)

• These Terms are between you and Cloura Team only, not Apple.
• Cloura Team is solely responsible for the Service, maintenance, support, product-liability, legal-compliance, and intellectual-property claims.
• Apple and its subsidiaries are third-party beneficiaries.

14. Dispute Resolution

• Users should first attempt informal resolution by contacting cloura.support@gmail.com.
• EU consumers may use the European Commission's Online Dispute Resolution platform.

15. Governing Law

These Terms are governed by the laws of the People's Republic of China (mainland).

16. General Provisions

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement.
• Severability: Invalid provisions do not affect the rest.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: Users cannot assign Terms without consent; Cloura may assign in a merger, acquisition, or asset sale.
• Language: English version controls.

17. Changes to these Terms

Cloura may modify Terms; material changes will be communicated at least 30 days in advance.

18. Contact

• Operator: Cloura Team (individual developer)
• Support & legal notices: cloura.support@gmail.com